The Bulb Daddy Guarantee
Every Bulb Daddy product is certified, guaranteeing the highest quality product available.
Here at Bulb Daddy, we’re proud of the certifications our products have earned, guaranteeing that they are not only the highest quality possible, but will also noticeably make a difference in the world we live in. Ranging from energy saving, to sustainability and safety, here’s a rundown of what the above symbols actually mean, why you should care, and how they impact Bulb Daddy products. These symbols are more than just an accent mark to add to our products – they are proof of our continued commitment to innovation, excellence, and making the world a better and more sustainable place.
UL Mark (UL Listed & cUL Listed)
The Underwriters Laboratories’ UL symbol means the product, after a series of testing, meets UL’s nationally recognized Standards of Safety. UL is a non-profit organization dedicated to public safety and Bulb Daddy is proud almost all of our products meet their stringent testing and safety standards.
ETL Listed
Intertek’s ETL Listed symbol is proof the product has been independently tested and meets the applicable published standard. The ETL mark shows the product’s compliance to North American safety standards. Intertek is one of the world’s largest Testing, Inspection and Certification companies and Bulb Daddy proudly displays the ETL mark on our products that meet their demanding testing standards.
FCC Declaration of Conformity
The FCC mark is a certification mark used on electronic products manufactured or sold in the United States which certifies that the electromagnetic interference from the device is under the limits approved by the Federal Communications Commission. All Bulb Daddy products carry the FCC mark.
Restriction of Hazardous Substances (RoHS) Compliant
RoHS Compliant means the product is lead-free and restricts the use of six hazardous materials often found in electrical products (Lead, Mercury, Cadmium, Hexavalent Chromium, Polybrominated Biphenyls, and Polybrominated Diphenyl Ethers). We’re excited to feature many products that are RoHS Compliant, helping build a more sustainable future.
ENERGY STAR
If you see the ENERGY STAR mark on the packaging of any product, you can have peace of mind that what you’re purchasing has been proven to save energy and help the environment. Energy Star is a trusted government-backed symbol and was created to reduce greenhouse emissions and other pollutants caused by the inefficient use of energy, all while ensuring product quality and energy savings at no compromise on quality.
Design Lights Consortium (DLC) Listed
The Design Lights Consortium promotes quality, performance and energy efficient commercial sector lighting solutions through collaboration among its federal, regional, state, utility, and energy efficiency program members, luminaire manufacturers, lighting designers, and other industry stakeholders throughout the US and Canada. The DLC listing grants consumers access to rebates through their local energy supplier. Almost all Bulb Daddy products are DLC listed and approved.
LED Lighting Facts Program Partner
The LED Lighting Facts label further cements Bulb Daddy’s commitment to supporting improvement in the quality of LED products. The label was created to promote the accurate and consistent reporting of LED product performance claims and requires important information to be presented in an easy-to-read format, much like Nutrition Labels on food products. All ENERGY STAR marked products also carry the LED Lighting Facts label, clearly outlining the product’s specifications.
Shipping and Returns
Bulb Daddy uses UPS Ground for all orders. The standard shipping time for UPS Ground orders is 5-10 days in transit.
The option to upgrade to a faster shipping option is available at any time during checkout. The customer is responsible for all shipping costs when using an upgraded shipping option.
Yes. All orders placed on https://bulbdaddy.com%2C/ regardless of shipping method chosen, receive a tracking number. Customers are emailed their respective tracking number shortly after the order has been picked up for delivery. Bulb Daddy cannot guarantee a delivery time for ground shipping.
While it depends on where the order is being shipped to, in most cases orders will arrive between 1-6 business days from the shipment date.
At this time, shipping is restricted to the United States and Canada only.
Bulb Daddy Warranty
LED TUBES, LED FIXTURES, LED RETROFIT KITS and LED HIGH POWER LAMPS
BULB DADDY warrants to the original purchaser of its LED Lighting Fixtures, LED Lamps, LED Tubes, LED Retrofit Kits, LED High Power Lamps and LED Drivers to be free of defects and material workmanship for specified warranty listed for each item group "LED Lighting Fixtures, LED Lamps, LED Tubes, LED Retrofit Kits, LED High Power Lamps and LEO Drivers" starting from the date of purchase to the original purchaser.
LED Tubes: 5 year Limited Warranty
Under this warranty LED tubes are to be operated NO MORE than 10 hours per day with a maximum of 3,650 hours per year. In case of failure within 1 year from date of purchase, BULB DADDYwill replace or repair the item to the original purchaser at no charge. If failure occurs after 1st year from the date of purchase, based on the inspection report and the cause of failure the product will be repaired or replaced al the discretion of the manufacturer with same or equal value product if found that the cause of the defect was caused by workmanship or defective components. In case of replacement a Pro Rated warranty formula will apply.
LED Fixtures, LED Retrofit Kits and LED High Power Lamps: 5 year Limited Warranty
Under this warranty: In case of failure within 5 years from date of purchase, BULB DADDY will replace or repair the lighting fixture, retrofit kit, high power lamp (excluding the LED driver) to the original purchaser at no charge. Under this warranty the LED driver is warranted for 1 year. After 1 year, in case of fixture replacement a Pro Rated warranty formula will apply.
LED Drivers: 1 year Limited Warranty:
Under this warranty in case of failure within 1 year from date of purchase, BULB DADDY will replace or repair the item to the original purchaser at no charge. Based on the inspection report and the cause of failure the product will be repaired or replaced at the discretion of the manufacturer with same or equal value product if found that the cause of the failure was caused by workmanship or defective components.
For warranty claims, contact BULB DADDY at 775-826-6222 for instructions on product return. Upon return and evaluation of merchandise BULB DADDY will determine the cause of failure. Based on the inspection report and the cause of failure the product will be repaired or replaced at the discretion of the manufacturer. Warranty will be denied if it is determined that the product has been mishandled or misused under the Terms and Conditions of this agreement.
TERMS AND CONDITIONS: Product(s) must be property wired and installed by a qualified electrician(s) in compliance with the electrical code. LEO Products must be installed in lighting equipment designed and approved for the intended application and in environmental conditions (temperature, humidity and air movement) within the normal operating range. This warranty will not apply to failures caused by acts of God, terrorism and/or vandalism or the event of conditions demonstrating abnormal use or stress such as operating temperatures in excess of maximum rated temperatures, under/over voltage conditions, power tine surges, lighting damage, excessive switching cycles or extended operating hours, dirty or cracked sockets, improper lamp installation, accidents, misuse, abuse, neglect, bug infestation, improper maintenance, mishandling, misapplication, alteration, faulty installation or damages and failures which are caused by products NOT supplied by the warrantor. The foregoing warranty provisions are exclusive and are given and accepted in lieu of any and all other warranties. NO WARRANTY OF MERCHANTABILITY OR FINES FOR A PARTICULAR PURPOSE IS MADE OR IS IMPLIED.
LIMITATION of LIABILITY: BULB DADDY will not under any circumstances whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages including but not limited to, loss of profits or revenues, loss of use of the product or any other goods or associated equipment to damage to any associated equipment, cost of capital, cost of substitute products, facilities of service, down time cost, any labor cost lo service, install and uninstall the product or claims of claimant's customers. BULB DADDY reserves the right to modify this warranty from time to lime. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty.
Effective Date: November 18, 2019
Warranty and Limited Liability Responsibility
Seller warrants to the purchaser that goods sold by the seller to the purchaser will be covered as expressed by the Manufacturer's warranty. Seller fitness for makes any no particular warranties use to or the purpose, purchaser, which written are or hereby oral, expressly express, implied disclaimed. or statutory, in any manner or form whatsoever, including but not limited to any merchantability or Seller shall, as the purchaser's sole remedy, replace, or al the Seller's sole option, issue to the purchaser a credit for an amount not to exceed the original purchase price paid by the purchaser lo Seller for the affected goods.
IN NO EVENT SHALL SELLER BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, COSTS RELATING TO INSTALLATION OR RE-INSTALLATION, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT TO THE FULL EXTENT.