Returns & Exchanges

At Bulb Daddy we take pride in our service and products. All of our products carry a warranty.

No merchandise may be returned without Return Authorization.
Please contact us to request a Return Merchandise Authorization (RMA) number for any product you are returning.

Bulb Daddy is not responsible for merchandise returned without a RMA number.
Credit may not be issued for products purchased over 90 days from date of the original invoice, except at the discretion of the store manager.

Returned product must be in the original packaging and in saleable condition. i.e. no retail pricing stickers, markings etc.
Approved/Authorized returns must include a copy of the original invoice.
Returns of crushed, torn, stained, marked boxes are not accepted.
Returned product arriving broken will not be accepted.

Merchandise returned due to overstock or customer ordering error must be returned freight paid and may incur a re-stocking charge.
Merchandise shipped in error will be corrected at our expense.

Authorized returns must be sent to Bulb Daddy 1100 Terminal Way, Reno, NV 89502


Specialty Ordered Products

Special Order products will require a signed Purchase Order from accounts with Net terms. Other accounts will require pre-payment. Any product that is specially ordered for a customer is not returnable, unless Bulb Daddy receives approval from the originating manufacturer. Special Order merchandise approved for return may be subject to a restocking and freight fee. Modified, discontinued and special custom order items are not returnable.


Payment Terms & Credit Policy

VISA, MasterCard, American Express and Discover Card are accepted.Opening of new accounts are subject to credit approval with a completed and signed Credit Application. Standard Terms are Net 30. Past due accounts will be charged a late fee of 1.5% per month. Seriously past due accounts may be turned over for collection to outside agencies. Customers assigned to collection will be held liable for all balances including late fees and collection costs or fees. NSF and returned checks are the responsibility of the customer and are subject to a minimum Return Check fee of $25.00.


Prices

Prices are subject to change without notice.